A customer has called several times complaining that the person at the other end of a Skype call can't hear him. The problem is that his microphone gets set to the default setting. This is how to correct the problem.
A customer complained that the 11 point default font in Outlook is too small. After making a snide remark about his age, this is what i told him:
A friend who likes to do things himself asked how to Upgrade from Vista to Windows 10. I have accomplished this feat for customers who have purchased Windows 10 before calling me, but it’s not something that I would recommend. This is what I told him.